Apple’s Genius Bar has proven to be useful for consumers that purchase Apple’s products. If you were to break your device or simply need guidance, you can schedule an appointment at a Genius Bar and they will do their best to guide you. Samsung now plans to have a similar program in place with a new pilot program.
Samsung is teaching up with WeWork to provide “care centers,” reports Fast Co Design. Here’s how it essentially works: you have a central place to come and get help with your Samsung products, and you will have a place to get some work done while you wait for your Samsung device to be repaired (WeWork).
Mick McConnel, Samsung’s VP of design, says, “Service is a hassle. I know I’m going to have to take time out of my day to do it.” Basically, the idea here is that why not be productive while you’re getting repairs done and waiting?
While this is a nice concept, Samsung seems to only be offering “tier 1” support at WeWork locations. This basically means that they will help with using your device, or assistance in mailing it in to an offsite repair location. Currently, there is no “tier 2” support for actual repairs, for example. This definitely seems like a good step in the right direction for Samsung as it tests out this new concept with the pilot program. The company will expand to more locations and higher levels of support if the program proves to be successful.