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Corrections Policy

We work hard to get every story right. When we get something wrong, we fix it and say so on the story, with the date.

How to report an error

Every story ends with a “Report an error” link. It opens our contact form with the story already filled in. Tell us what you think is wrong and, if you can, where the correct information comes from. Every report is read.

What we do when a story is wrong

  • We check the report against the original sources.
  • If the story is wrong, we correct it as soon as we can.
  • We add a note at the end of the story that says what kind of change it is, what we changed, and the date.
  • The byline at the top of the story says it was corrected, and links to the note.
  • The note is also listed on our Corrections page, newest first.
  • If the error was in the headline, the standfirst or a picture caption, we fix it there too and say so in the note.

We do not quietly change facts. A note stays on the story for as long as the story is online.

Corrections, clarifications and updates

  • Correction: we published something that was wrong. We fix it and add a dated correction.
  • Clarification: the story was accurate but could be misread. We reword it and add a dated clarification.
  • Update: something new happened after we published, such as a company responding or a price changing. We add the new information and a dated editor’s note saying what changed.

Small fixes that do not change the meaning of a story, such as a spelling mistake or a broken link, are made without a note.

Guides with prices, rates and offers

Many of our finance and shopping guides list interest rates, fees, prices and deals. These change often. Each guide says at the top when it was last checked, and our trackers date every row. We re-check these figures regularly; when one is out of date, we update the guide and its date. Routine updates like these are not listed as corrections. If we published a figure that was wrong on the day we published it, that is a correction, and we say so.

Removing a story

We rarely remove a story. We may remove one if it breaks the law, infringes someone else’s rights, or puts someone at risk. If we take a story down because it was wrong, we say so. Read more in our Ethics & Independence standards and our Fact-Checking Policy.