A

A leaked Microsoft memo reveals high Surface Book return rates

Recently, Consumer Reports made headlines when they reported that they removed their recommendation for Microsoft Laptops and Tablets. Unsurprisingly, Microsoft dismissed the reliability ratings last week and said they were disappointed.  Surface chief Panos Panay said that the company stands “firmly behind the quality and reliability of the Surface family of devices.”

Before revoking their recommendation, Consumer Reports surveyed 90,000 laptop and tablet owners. They found that 25 percent of the Surface owners encountered many issues by the end of their second year of ownership.

According to Paul Thurrott, he obtained an internal memo regarding Microsoft’s response to Consumer Reports, and appears that high Surface Book and Surface Book return rates may have impacted in Consumer Reports’ findings.

As seen in the leaked chart above, you will notice that the return rates for Surface Book reached around 17 percent during launch period, and had remained above 10 percent for six months. Speaking of Surface Pro 4, the return rates for that reached around 16 percent during launch, and dropped below 10 percent after over a month.

Per the memo which was authored by Surface chief Panos Panay, he notes that the company has been working incredibly hard to fix Surface Pro 4 and Surface Book issues. By combating the issues, Microsoft now believes that it has return rates have drastically decreased over the past 12 months as a result.

Hamza Khalid

Hamza Khalid is the Lead Editor at The Jolt Journal. You're more than welcome to follow him on Twitter and follow The Jolt Journal on Twitter and Facebook. If you have any questions, concerns, or need to report something in this article, please send our team an email at [email protected] This story may be updated at any time if new information surfaces.

At The Jolt Journal, no one tells us what to write or how to write it. This is why, in the era of lies and bias, readers turn to an independent source. Rest assured, all information on our website is free of any bias or influence. If you see anything wrong with a story, please don't hesitate to reach out. We do our very best to report on the latest available information.

Leave a Reply