E

Essential CEO Andy Rubin issues apology for ‘humiliating’ data leak

Yesterday, we reported that Essential created a big mess with its email list where the company requested additional proof in form of ID from buyers. Instead of the customer data going back to Essential, misconfigured settings lead to customers sharing their sensitive information with each other.

CEO Andy Rubin today issued a public apology in a company blog post. In the apology, Andy calls the incident “humiliating” and that he is “personally responsible for this error.” He goes on to further confirm that 70 customers in total were affected by the sloppy confirmation process. In order to compensate for this mishap, Essential will offer one year of LifeLock protection to the impacted customers. This is to help them prevent potential identity theft.

Essential’s team has disabled to “misconfigured” account to prevent people from accidentally sharing sensitive information again with others customers. Andy has promised to further invest in a better infrastructure.

The only details we don’t know is how Essential will go about fixing their shipment confirmation requirements. Sharing your sensitive information over email isn’t the best idea, perhaps a phone call?

CategoriesBusiness Tech
Hamza Khalid

Hamza Khalid is the Lead Editor at The Jolt Journal. You're more than welcome to follow him on Twitter and follow The Jolt Journal on Twitter and Facebook. If you have any questions, concerns, or need to report something in this article, please send our team an email at [email protected] This story may be updated at any time if new information surfaces.

At The Jolt Journal, no one tells us what to write or how to write it. This is why, in the era of lies and bias, readers turn to an independent source. Rest assured, all information on our website is free of any bias or influence. If you see anything wrong with a story, please don't hesitate to reach out. We do our very best to report on the latest available information.

Leave a Reply